Hi, I'm Ghaith Akkad

Best App UX Design Award

UI/UX Design Manager

over 15 years in creative design

About Me

Wining the best UX Design in Dubai 2016, UI/UX (User Interface / User Experience Design) expert, with anenriching experience of over 15 years in creative design.

Problem solving
Managing ambiguity



2017 - Present

UX Design Manager

Etisalat - Dubai, United Arab Emirates

My role involves coordinating between the business department and 8 different teams in IT to unify the user experience across all the channels. Support and design over 15 systems, conduct usability testing such as (A/B, Unmoderated, and Session recording) to optimize the UX. building an outstanding teamof 5 designers and 3 front-end developers.
Main achievements:

  • Reduce the Average Handle Time (AHT) by 65% by enhancing the UX of the CRM system.
  • Create new initiatives to help the agents and the customers to reduce the waiting time.
2015 - 2017

Senior UI / UX Designer

Advance Digital Media - Abu Dhabi, United Arab Emirates

My role was to gather requirements, User Research, create ideas, build an impressive User-centered Design, Information Architecture, Wireframes, high fidelity design and convert it to pixel-perfect HTMLcode, then keep enhancing the UX using the testing methods.
Main achievements:

  • Merge 7 different platforms into one, in 2 months only.
2011 - 2015

UI / UX Design Lead

Picasso Interactive - Abu Dhabi, United Arab Emirates

My role was leading the creative design team, creating new ideas and solutions for the customers, and learning new technologies to target potential customers.
Main achievements:

  • Won the best UX Design in Dubai 2016 for showtimes.ae.
  • Build augmented reality applications.
2008 - 2011

Web Designer & Developer

Awal Solutions - Aleppo, Syria

My role was to design and develop all the websites for the Saudi Arabia clients.

2003 - 2008

Flash & Web Designer & Developer

Data CD - Aleppo, Syria

My role was to design and develop websites and company Introductions using Flash application.
Main achievements:

  • Build the first 360 virtual tour in Syria using Flash and Photoshop.


2006 - 2010

Aleppo University

Computer Science and Engineering - Software Engineering Department.

2004 - 2006

Tishreen University

Institute of Computer Engineering

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Damac Hills 2, Dubai, United Arab Emirates